Reference

Understand the Rules Before You Start

Access to mdg1 depends on your local law and whether your region is eligible — read these terms so you know exactly where you stand.

Account EligibilityJurisdiction ConditionsWallet TermsFair Use PolicyAccount Closure Rights
mdg1 Understand the Rules Before You Start
REACH OUR TEAM

Contact Us About Legal or Account Questions

If something in these terms is unclear, or if you need to raise a formal concern about your account, our support team is the right first stop. Reach out through live chat, email, or the in-app help channel — we handle legal and account queries separately from general gameplay questions so they get the attention they need.

Live Chat Open the chat window from any page on mdg1 to reach a support agent directly. Legal and account queries are flagged for priority handling.
Email Support Send detailed legal or account concerns to our support address. Include your registered account ID so we can locate your records without delay.
In-App Help The help section inside your account dashboard lets you submit a formal query and track its status without leaving the platform.
HOW WE PROTECT YOU

Account Security and Data Handling at mdg1

We hold your account data only as long as it is needed for operational, legal, or regulatory purposes. You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where local law permits — submit any of these requests through the email support channel with your account ID. Cookies on mdg1 are used for session management and fraud detection, not for selling your data to third parties. Your wallet credentials — whether linked to bKash, Nagad, or Rocket — are never stored in plain text on our servers.

Data Retention Account records are kept for the period required by applicable law. Once that period ends, personal data is deleted or anonymised from our systems.
Cookie Policy We use session and security cookies only. You can manage cookie preferences through your browser settings without losing access to your account.
Account Security Every login triggers an OTP check to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings page.
Data Requests Email our support team with your account ID to access, correct, or request deletion of your personal data. We respond within the timeframe required by applicable law.

Common Legal and Account Questions

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to wallet activity in Bangladesh.

Access depends on your local law and whether your region is currently eligible. Check the eligibility conditions in your account registration flow before depositing.

We retain records for the period required by applicable law, then delete or anonymise them. Submit a data deletion request by email with your account ID to start the process.

Email our support team with your registered account ID and a data access request. We will respond within the timeframe required under applicable law in your region.

No. The same account terms apply regardless of which local wallet you use. bKash, Nagad, and Rocket transactions are all subject to the same verification and dispute process.

Contact our support team first through live chat or email — most account disputes are resolved there. If the issue is unresolved, the formal escalation path is described in the full terms document.

We notify you through your registered account before any changes take effect. Continuing to use mdg1 after the notice period means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.