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Terms Conditions for Your mdg1 Account

These terms set out what you agree to when you open and use your mdg1 account — covering deposits through bKash, Nagad, and Rocket, how we handle your wallet, and what applies in supported regions.

Account-holder agreementbKash, Nagad, Rocket coveredJurisdiction-dependent accessMobile and desktop scopeSubject to local law

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HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

These terms define how we store your account data, how long we keep it, and what you can ask us to do with it. We use SSL encryption across all account sessions and require OTP verification for login and withdrawal requests. Your wallet history — including every bKash, Nagad, and Rocket transaction — is retained for the period required by applicable law, after which it is deleted from active systems. You can request a copy of your account data or ask us to correct inaccurate details by contacting support with your registered account information.

SSL Encryption

Every account session runs over SSL. Login, deposit, and withdrawal pages are all covered, including wallet flows through bKash, Nagad, and Rocket.

OTP Verification

Withdrawals and sensitive account changes require OTP confirmation to your registered mobile number before we process the request.

Data Retention

We keep your account and transaction records for the period local law requires. After that window closes, records are removed from active storage.

Data Requests

Contact support with your account details to request a copy of your data, correct an error, or ask about deletion where local law permits it.

What These Terms Cover

mdg1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on mdg1, you accept these terms in full. They apply to every action you take on the platform — placing a sports wager, browsing the casino lobby, moving funds between your account wallet and a local payment method, or contacting support. We

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update these terms when our services change, and we will notify you through your registered account before material changes take effect. Your continued use after that notice counts as acceptance. These terms do not override your rights under applicable Bangladesh law, and nothing here creates a
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binding obligation where local law does not permit the activity. If a section of these terms is found unenforceable in your jurisdiction, the remaining sections stay in force. Deposits and withdrawals processed through bKash, Nagad, and Rocket are subject to both these terms and the individual
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conditions of those payment services. Where a conflict exists between these terms and a payment provider's own rules, the stricter condition applies to protect your account. We aim to keep this document plain and readable — if anything is unclear, our support team can walk you
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through the relevant section.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If you have a question about how a specific clause applies to your account, or you want to request a change to your account data under these terms, our support team handles those requests directly. Queries about wallet transactions — including bKash, Nagad, and Rocket deposits or withdrawals — are handled through the same channels. We aim to respond to account and terms queries within one business day.

Team online

Live Chat

Open the chat window from your account dashboard to ask about any clause, wallet transaction, or account-access question in real time.

Email Support

Send a written query to our support address for formal requests, account-data questions, or anything that needs a documented response trail.

Help Centre

Browse the Help Centre for clause-by-clause explanations, wallet FAQs, and step-by-step account guides before raising a ticket.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts in Bangladesh.

These terms apply to anyone who opens an account on mdg1 and uses it to place wagers, access the casino lobby, or move funds through bKash, Nagad, or Rocket in a supported region.

Access and eligibility depend on your local law and the region you are in. Where local law does not permit the activity, these terms do not create any enforceable right to use the platform.

We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Wallet transactions through bKash, Nagad, and Rocket are covered by both these terms and each provider's own conditions. Where the two sets of rules conflict, the stricter condition applies.

Contact our support team with your registered account details. We will process the request and respond within the timeframe required by applicable law in your region.

Reach out through live chat or email support with your account reference. Our team will review the specific clause and transaction in question and respond with a documented explanation.

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