Reference

How mdg1 Handles Your Personal Information

Your account data, payment details, and browsing activity on mdg1 are handled with clear rules about what we collect, why we collect it, and how long we keep it. Access and eligibility depend on your local law and eligible regions in Bangladesh.

Data collected at account levelbKash, Nagad, Rocket payment data protectedRight to access and delete your dataContact us to request changes
Explore the Lobby Read FAQ
mdg1 How mdg1 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you want to access, correct, or delete your personal data, our support team handles privacy requests directly. Send your request through live chat or email and we will respond within the timeframe required under applicable rules. Bangladesh support is available through the channels below.

Live Chat Open the chat window inside your account dashboard. Our Bangladesh support team handles privacy and data requests through this channel during available hours.
Email Support Send your data access or deletion request to our support email. Include your registered account details so we can locate and action your request promptly.
Account Settings Some data corrections — like updating your contact number or wallet details — can be made directly inside your account settings without contacting support.
DATA SECURITY

How We Protect and Manage Your Data

Account security and data integrity are built into how mdg1 operates day to day. Here is what that looks like in practice across the four areas that matter most to your privacy.

Payment Data Handling Deposits and withdrawals via bKash, Nagad, and Rocket are processed over encrypted connections. We store only the reference data needed to reconcile your account — never your full wallet PIN or credentials.
Cookie and Session Data We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Account Security Your account is protected by password authentication and OTP verification on login. If we detect unusual access from a new device, we prompt re-verification before allowing entry.
Data Retention and Deletion We hold your data only as long as your account is active or as required by law. Submit a deletion request through live chat or email and we will confirm the outcome in writing.

Common Questions About Your Data on mdg1

These are the questions we hear most often about how your personal information is handled on mdg1. If your question is not here, reach us through live chat.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to keep your account secure and the platform running correctly.

We do not sell your data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with fraud-prevention services where required.

Send a data access request through live chat or our support email with your registered account details. We will compile and send your data within the timeframe required under applicable rules.

Yes. Submit a deletion request via live chat or email. We will delete all data we are not legally required to retain and confirm the outcome to you in writing once complete.

Payment records tied to bKash, Nagad, and Rocket are kept for the period required by applicable financial regulations. Session and cookie data is held for a shorter period and deleted on a rolling basis.

When you close your account, we delete personal data we are not obligated to retain. Financial transaction records may be held longer under regulatory requirements. You can ask us exactly what is retained.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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